Terms of Use

1. LumiPet

LumiPet is an AI pet companion and entertainment product. Companion messages are generated by software and are not communications from a human or a real animal.

2. Age suitability

LumiPet is not offered as an Apple Kids Category app. AI companions may not be suitable for some minors. Availability may also be affected by App Store age ratings, Apple family or parental controls, and applicable law.

3. AI limitations

AI-generated responses can be incomplete, inaccurate, unexpected, or unsuitable for a particular situation. You should use your own judgment when relying on generated content.

LumiPet is not a therapist, medical provider, emergency service, legal adviser, financial adviser, or other professional service. Do not rely on LumiPet as a substitute for qualified professional or emergency assistance.

4. Your responsibilities

You must use LumiPet lawfully and in a way that does not abuse, disrupt, damage, reverse engineer where prohibited by law, interfere with, or attempt to gain unauthorized access to the service, other accounts, or supporting systems.

You are responsible for maintaining reasonable control of your device and account access. If you believe your account or device access has been compromised, contact Support.

5. Accounts and deletion

LumiPet may provide Guest and registered account experiences. Account features and available recovery options can differ by account type.

Where Delete Account is available, you may use the in-app deletion flow. More information appears in Privacy Choices and the Privacy Policy.

Deleting a LumiPet account does not cancel an Apple subscription.

6. Subscriptions and App Store purchases

LumiPet Plus is an auto-renewable subscription offered through Apple. The current price, billing period, and included access are shown in LumiPet before you confirm a purchase. Commercial V1 Plus includes the higher Chat allowance, full retained Chat History and Moments, and Deep Memory while Plus is active.

If Plus expires, Plus-only runtime access ends. Previously retained Plus Chat History and Moments stay preserved but frozen beyond the Free window and return if Plus is renewed. Saved Deep Memory is also preserved but frozen and becomes available again if Plus is renewed; registered users may still review or delete preserved Deep Memory.

LumiPet Plus is available as a monthly subscription for US$7.99 per month or an annual subscription for US$69.99 per year. Prices may differ by country or region and local taxes may apply; the price for your region is shown in the App Store purchase sheet before you confirm.

Payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically for the same billing period (monthly or yearly) at the then-current price unless you cancel at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the end of the current period.

To cancel, open the Settings app on your iPhone, tap your name, tap Subscriptions, choose LumiPet, and tap Cancel Subscription. You can also manage subscriptions in the App Store app by tapping your profile picture and then Subscriptions. Cancellation takes effect at the end of the current billing period. Deleting the app or deleting your LumiPet account does not cancel the subscription.

Apple manages billing, renewal, cancellation, and eligible refunds for App Store purchases. You can manage or cancel LumiPet Plus through your Apple Account.

Where LumiPet offers non-consumable App Store purchases, those purchases remain associated with your Apple Account and may be restorable where supported.

7. Third-party infrastructure

LumiPet uses third-party infrastructure and AI processing services as described in the Privacy Policy. Availability of those services can affect LumiPet features.

8. Service changes

Features, models, content, availability, and technical requirements may change as LumiPet evolves. LumiPet may modify or discontinue features where reasonably necessary for product, security, legal, or operational reasons.

9. Intellectual property

LumiPet software, visual assets, characters, designs, branding, and other protected materials remain subject to applicable intellectual-property rights. These terms do not transfer ownership of LumiPet intellectual property to you.

10. Consumer rights

Nothing in these terms limits rights that cannot lawfully be excluded or limited under applicable consumer-protection law.

11. Changes to these terms

LumiPet may update these terms when the service or applicable requirements change. The current version will display its effective and last-updated dates.

12. Contact

Questions about these terms or LumiPet can be sent to: