Privacy Policy

1. Information we process

Account and identifiers

LumiPet uses Guest or registered owner, account, session, and pet-ownership identifiers that are needed to authenticate sessions, keep data associated with the correct owner, protect account operations, and provide the service.

Pet and chat content

When you use AI Chat, LumiPet processes the message you write, the associated pet and conversation identifiers, and conversation context needed to continue the conversation. For an active LumiPet Plus account, relevant Deep Memory may also be used to personalize the companion’s reply.

Moments and Deep Memory

Registered accounts may store Moments. Active LumiPet Plus accounts may also store Deep Memory associated with your account and companion such as important people, preferences, goals, routines, relationship facts, and shared moments.

Purchase and subscription information

When you use LumiPet Plus or another App Store purchase, LumiPet processes limited purchase and entitlement information such as the product, transaction identifiers, subscription state, and restore status needed to verify access and prevent duplicate or unauthorized entitlement.

Technical, reliability, and security information

LumiPet may retain limited request, generation, failure, latency, recovery, audit, and security records needed to operate the service, investigate failures, protect account integrity, and prevent abuse.

2. AI Chat processing

Before a new real AI Chat message is sent for AI processing, LumiPet asks for your explicit AI data-sharing permission.

When you allow AI Chat data sharing and send a message, that message and the conversation context selected by LumiPet are sent through LumiPet’s servers to Volcengine Ark / Doubao, which acts as an AI service provider to generate your pet’s reply. For active LumiPet Plus accounts, that context may include relevant Deep Memory.

Volcengine Ark / Doubao processes this content to provide the AI service and may process it as required for security, safety, legal compliance, and service operation.

You can turn off AI data sharing at any time in LumiPet: open Profile, tap Privacy & Data, and use the AI Chat & Data Sharing section. Turning it off blocks future new real AI Chat messages from being submitted for provider processing until you allow it again.

3. Age information

Commercial V1 does not ask for or store a date of birth or an in-app age range. App Store age ratings and Apple family or parental controls may affect whether LumiPet is available on a device or account.

LumiPet is rated 13+ on the App Store and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has used LumiPet, contact us at the address in Section 9 and we will help delete the account.

4. Service providers

LumiPet currently relies on service providers where necessary to operate the V1 service:

• Apple — Sign in with Apple, App Store purchases, and Apple platform services.
• Render — hosting and managed database infrastructure used by LumiPet’s servers (Singapore region).
• Volcengine Ark / Doubao — AI text processing for AI Chat after you allow AI data sharing. This processing takes place on servers in Beijing, China, so the content you send in a chat message may be transferred to and processed in China.

These providers process information only as relevant to the services they provide and subject to their applicable terms and legal obligations.

5. Tracking and advertising

Current LumiPet V1 does not use the data described in this policy for cross-app advertising tracking.

6. Retention and deletion

Guest Chat History is not persisted for later restoration. Registered Free can access Chat History and Moments from the rolling last 7 days. LumiPet Plus provides full retained Chat History and Moments while Plus is active. If Plus expires, previously retained Plus Chat History and Moments stay preserved but frozen beyond the Free window and return when Plus is renewed.

Deep Memory is available only while LumiPet Plus is active. If Plus expires, existing Deep Memory is preserved but frozen: it is not used for chat personalization and new Deep Memory is not added until Plus is active again. Renewal restores access. Registered users may still review, forget individual memories, or clear saved Deep Memory while it is frozen.

You can use Delete Account inside LumiPet to delete an eligible Guest or registered Apple account. The production deletion flow removes the account’s server-side chat conversations, messages, generation attempts, Deep Memory, Moments, and other account data covered by the request, and clears associated account data from the device. Limited deletion-integrity records that do not preserve the deleted chat history may remain for up to 30 days.

Deleting a LumiPet account does not cancel an Apple subscription. If you do not want LumiPet Plus to renew, manage or cancel the subscription through your Apple Account.

For step-by-step instructions, visit Privacy Choices.

7. Your choices

• Review Chat History and Deep Memory controls: Profile → Memory & History.
• Review or withdraw AI Chat data-sharing permission: Profile → Privacy & Data.
• Delete an eligible account from Profile by opening the account card and choosing Delete Account.
• Ask for access to, correction of, or deletion of your data by contacting LumiPet Support; in-app deletion is available as described above.
• Contact LumiPet Support with privacy or account questions.

8. Changes to this policy

LumiPet may update this policy when the service, data practices, or legal requirements change. The current version will show its effective and last-updated dates on this page.

9. Contact

For privacy questions or requests, contact LumiPet Support: