LumiPet Support

Contact Support

For help with LumiPet, contact:

When contacting Support, describe the issue and the device or app behavior you are seeing. Do not send passwords, Apple authorization codes, access tokens, or other secrets.

AI Chat & privacy permission

Before a new real AI Chat message is submitted for AI processing, LumiPet asks you to review and allow AI data sharing.

You can change this choice later in LumiPet: open Profile, tap Privacy & Data, and use the AI Chat & Data Sharing section. If AI data sharing is turned off, future new real AI Chat messages remain blocked from provider processing until you allow it again.

Account access

LumiPet may be used with a Guest account or a registered Apple account. If Sign in with Apple or account access does not complete as expected, contact Support and describe the screen you return to and any visible error message.

Billing, cancellation & refunds

LumiPet Plus subscriptions and other App Store purchases are billed by Apple. To stop an auto-renewable subscription from renewing, use Manage Apple Subscriptions.

If you want to request a refund for an eligible App Store purchase, use Apple’s Report a Problem service. Refund eligibility and processing are handled by Apple and applicable law.

Delete your account

For an eligible account, open LumiPet → Profile, tap the account card, then choose Delete Account. Follow the confirmation steps shown in the app.

The deletion flow removes account data covered by the request and clears associated account data from the device. Limited security records needed to complete and protect deletion may remain for up to 30 days as described in the Privacy Policy.

Deleting a LumiPet account does not cancel an Apple subscription. If you do not want LumiPet Plus to renew, manage or cancel it through your Apple Account.

Privacy questions

See Privacy Policy for data practices and Privacy Choices for the controls available in LumiPet.